Refund policy

• Please email us to returns@srsuntour.com
• A Return Shipping label will be provided to you from our company based on a flat fee for the items purchased and overall weight of the returning goods. 
• Returns are only available for purchases made directly from srsuntour.us, any purchases made from another retailer must be returned according to that source’s policies.
• Returns must be made in 30 days from the time of purchase and must be in the same condition as they left our facility.
• Returns will be processed 5-7 days from when they are received. 
• Once the item(s) is received and processed, a refund for the amount of the item will be issued to the purchasing party minus any incurred shipping cost to SR Suntour North America Inc. in addition to a 10% restocking fee. 
• Customer is responsible for all to and from shipping along with, if applicable, any brokerage charges for returns or exchanges. Any shipping charges incurred by the SR Suntour North America Inc. are not refunded. 
• Any items shipped COD or having additional brokerage fees that are charged to SR Suntour North America Inc. upon delivery will be rejected or paid by the customer.

Returns

We thank you for your interest in SR Suntour products and hope that you are happy with every purchase you make.  We are committed and do our absolute best to make sure that your order is processed and delivered in a timely manner and undamaged, although we know unforeseen circumstances can arise.  If you are not satisfied with the product(s) you purchased and would like to initiate a return then, the instructions below describe how to properly do so.